Frequently Asked Questions

Returns

We are proud of the quality of our products and want to make sure you are completely satisfied. If you are not completely satisfied, return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your money.
Once your return has been received, a credit or refund will be issued.

To send an item back, simply send it to:

Arizona Brand Nutritionals
Attn: Returns Dept.
115 South River Drive
Tempe, AZ 85821-3010

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

HOW TO RETURN/EXCHANGE ITEMS
All returns or exchanges MUST have a Return Authorization Number included. E-mail returns@arizbrands.com to receive a Return Authorization Number and instructions on how to return your item/items. VERY IMPORTANT–Any returns sent back to us without a Return Authorization number will be denied and returned to you at your own expense.

Once your package has been received, your refund will be processed in the original form of payment within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Arizona Brand Nutritionals.

Shipping

Orders are processed Monday through Thursday and ALL ITEMS ARE SUBJECT TO AVAILABILITY. Please allow 5-7 business days for order processing, before your package is shipped. Our orders are shipped via UPS or United States Postal Service (USPS) to the United States. At this time, we are only able to ship within the United States.  Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options. We cannot ship via UPS to PO Boxes. Please provide an alternative shipping address.

All order status communication is done via email, so it is important that your email address is accurate and current. You will receive an e-mail confirmation at the address provided during the sign-up process. In addition, we will also notify you by e-mail if there is an issue with your order.

SHIPPING RATES
Shipping prices are based on several factors, including the weight of the package, and the destination. Allow 5-7 business days for processing, pending availability and credit card approval. Orders will arrive in 5-7 business days from the ship date. All goods are shipped from Tempe, Arizona.

Why is the product I received a different color than last time I ordered it?
Most of the ingredients in our products are natural ingredients, which means that the color of the individual ingredients may vary for several different reasons - the season during which it is harvested, the region from which it is harvested, and/or the climate during the growing season - just to name a few.  The variances in color may cause the finished product to appear lighter or darker in color, but usually within a similar color range.  For example, one time the product may appear a Brownish-green color, but the next time it may seem more of a Greenish-brown.  
​Bee products often experience this variance in color as well, especially Propolis.  Sometimes it appears as almost Reddish-Brown, but the next harvest will be a much Darker Brown, almost black.  This is the nature of natural products.
If your product is a significantly different color, and you are concerned, please do not hesitate to contact us.

How do I remove an item from my cart? 
Put your mouse pointer over CART in the menu bar at the top of the page.  On the right side of the menu that displays, there is an "X" next to the Quantity of each item in your cart.  Click the “X” to remove the item from your cart.
 
How can I update the quantity of an item in my cart?
On the CART page, next to the name of the Item in your cart a box will show you the Quantity of that item.  Type the number of items you would like in the box and click “Update” when it appears below the new quantity. 

How can I receive a wholesale discount?
​First things first, please register for an account by clicking on the "LOG IN / REGISTER" link at the top of the page. 
Once you are a registered member, you will receive access to your exclusive member page with your available discount codes – just click on “My Account” at the top of the page.  Then, you can click on “Wholesale Discount Options” which will take you to the page that provides the various coupon codes you can enter during the checkout process.   **PLEASE NOTE: You MUST enter the coupon code and click "Apply" during the checkout process to receive the discount**  Please do not click “Complete Order” unless your discount has been applied.
Make sure you login in every time you would like to place an order.  This page will always be available when you login, so depending on how much you spend – you will always have access to the correct coupon code.



If you have any questions that are not listed here, please feel free to email us at
info@arizbrands.com.